Metta in Mexico, Osteothai Retreat

The cancellation policy below will apply for all cancellation scenarios, with no exceptions. This cancellation policy has been designed to be as compassionate as possible if plans change, whilst also understanding our commitment to and cancellation policies with students.

Please note, our retreats are limited to a small number of attendees, to allow for a more personable, intimate, private experiences, our cancellation policy is in place to help guests and us work together sharing expenses that may arise from unexpected cancellations.

No refunds or credits for failure to attend or failure to complete the retreat, or for arriving late or leaving early.

HOLD DEPOSITS ARE NON-REFUNDABLE FOR ANY REASON for all-day, weekend and week-long retreats

1. Weekend and Week Retreats – Full balance due 40 days before retreat start date unless otherwise noted.

2. For weeklong/study abroad retreats. Cancellation requests submitted after balance due date and before and including 30 days before retreat start date, 50% of total amount (minus deposit) will be refunded. Within 29 days of your retreat: sorry but no refunds will be given, no exceptions.

We recommend that you purchase your own travel insurance. We encourage you to purchase trip cancellation insurance in order that your trip fees will be covered should you or your family have a medical problem prior to your trip or while on the trip.

Trip insurance should also be purchased to cover medical expenses in the event you have an accident while on the retreat. Most travel insurance must be purchased within 30 days of the start date. We reserve the right to cancel retreats with inadequate participant interest, in which case all money paid to Dragonfly Thai & Osteothai will be refunded, minus 5% processing fee.

We realize no one books a retreat with the intention of cancelling it, but unexpected events do occur, so please consider purchasing travel insurance (see below) and it is your responsibility to read and understand our cancellation policies. Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. Notification of cancellation for this reason will occur at least 1 month prior to retreat start date. Dragonfly Thai & Osteothai Retreats cannot be held responsible for any personal expenses, such as airline tickets due to changes in itineraries or retreat cancellations.

DELAYS AND OTHER UNFORSEEN CIRCUMSTANCES

There will be no refunds nor discounts for arriving late, leaving early, flight cancellations, travel delays or illness. For additional protection due to any unforeseen circumstances, it is highly recommend that all participants purchase travel insurance at the time of booking the retreat or 30 days before start date.

 

 

While Dragonfly Thai & Osteothai Retreat provides a high level of customer service, our traveler is someone who is easy-going and amenable to change in the diverse and the sometimes-unpredictable challenges that come with travel. It is your responsibility to ask questions and research the Country that you are travelling to, to better understand the culture and way of living. To practice metta first, love and non-harming, so we can be kind, compassionate and respectful to the local people, their culture, religion, way of living and environment.

In signing up for a trip/Retreat with us, you agree to the following:

• I am open minded, flexible, inherently curious, and enjoy indulging in the moment.
• I find joy in stepping outside of my comfort zone, open to trying new things, and I am curious to explore a culture completely different from my own.
• I keep a beginner’s mind, and I am open to learning new things about myself, others and places daily.
• I understand that this is more than just a “site-seeing vacation” and these Retreats are a place for healing, self-inquiry, self-love, mindfulness, connection, growth and learning. We value each lesson that comes with being out of our day-to-day lives, making changes with an open mind, and value the connections made on the trip with other guests, people we meet, new cultures, and ourselves.
• I have read the full itinerary and looked at the style of accommodation. If you need any changes or support, you need to reach out Dragonfly Thai & Osteothai Retreat 30 days before the start date to make requests.
• I understand the retreat I’ve chosen will include physical activities like yoga, walking or other activities such as hiking. I agree that I am physically fit enough to participate or agree that if I choose not to participate in a planned group activity then no alternative plans will be made or paid for.
• I understand that I am visiting a culture different to my own and things may run differently than they do back at home; things like meals may take longer to be served, the type of food will be different, how its cooked and prepared may also be different. I will be open to and patient with these cultural differences.
• I understand that last-minute changes to the itinerary or accommodations are always possible, especially if there is any unusual weather (but I know the Dragonfly Thai & Osteothai Retreat team will communicate changes beforehand, whenever they can).
• I also understand that, sometimes, things happen—flights are delayed, bad weather kicks in, I will do my best to be prepared and go with the flow.
• I understand that I can opt out of any activities on the itinerary, whenever I want. I do encourage you to try to participate in all of the activities/practices and workshops that you can. (But I will make sure to communicate this clearly to the retreat leaders.)
• I understand that if issues come up on the trip, I will let my Retreat Leader know so any concerns that I may have can be addressed and worked through.
• Inclusivity is the name of the game, and everyone can sit at our table regardless of age, gender, race, ethnicity or religious or political views.
• I give permission for photos and short video clips to be taken for the use of advertising by Dragonfly Thai & Osteothai in the future. If you are asked to give a video testimony, you can opt out and say no, but if you agree that can be used in the future online and in advertising.

You agree to accept the authority and decisions of our retreat leaders, and guides whilst taking part in your Retreat. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, the retreat leader, or hotel manager, or local house host), your health, level of fitness or conduct at any time before or during a retreat is endangering or appears likely to endanger the health or wellbeing of yourself or any third party (including any other clients of ours or leaders) or the safe, connected progress of the retreat, you may be excluded from all or part of the retreat without refund. This will also be the case where it is discovered that you have committed a criminal act (such as causing damage). In this case we will not meet any expenses or costs incurred as a result of the Retreat nor refund you for any unused services.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. You should ensure you have appropriate travel insurance to protect you if this situation arises.

Any clients who have taken part in racist / offensive / abusive or any other form of discriminatory or threatening behavior to any of our clients, staff, the company or to any third party will be excluded from the Retreat and will receive no refund for any missed services or accommodation. They will also be excluded in any other future Retreats and reserve the right to cancel any future booking with no refund or compensation.

We recommend that you purchase your own travel insurance. We encourage you to purchase trip cancellation insurance in order that your trip fees will be covered should you or your family have a medical problem prior to your trip or while on the trip.

Trip insurance should also be purchased to cover medical expenses in the event you have an accident while on the retreat. Most travel insurance must be purchased within 30 days of the start date. We reserve the right to cancel retreats with inadequate participant interest, in which case all money paid to Dragonfly Thai & Osteothai will be refunded, minus 5% processing fee.

We realize no one books a retreat with the intention of cancelling it, but unexpected events do occur, so please consider purchasing travel insurance (see below) and it is your responsibility to read and understand our cancellation policies. Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. Notification of cancellation for this reason will occur at least 1 month prior to retreat start date. Dragonfly Thai & Osteothai Retreats cannot be held responsible for any personal expenses, such as airline tickets due to changes in itineraries or retreat cancellations.